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Office buildings, retail centers, restaurants, and mixed-use developments generate more tenant improvement projects than any other sector. Every one that alters a primary function area triggers a compliance chain that extends beyond the leased space, and the division of responsibility between landlord and tenant is one of the most consistently misunderstood questions in commercial accessibility practice.
Commercial real estate is where the volume of accessibility compliance work is highest and where the multi-party ownership structure creates the most confusion. A developer builds and leases. A landlord owns and maintains. A tenant occupies and improves. All three have separate accessibility obligations under ADA Title III, and none of those obligations is eliminated by what another party is or is not doing. The governing standards are ADA 2010, IBC 2024, ICC A117.1-2017, and applicable state and local accessibility requirements. In Texas, the Texas Accessibility Standards 2012 apply to registered projects, and virtually every commercial tenant improvement above the registration threshold requires TDLR plan review. In other states, comparable state accessibility programs apply alongside the federal requirements. Beyond individual projects, existing places of public accommodation have an ongoing obligation to remove barriers where readily achievable — a continuous obligation that applies without any construction project triggering it.
Accessibility Considerations
- Path of Travel — Tenant Improvements
ADA 28 CFR §36.403 / TAS §202.4
16 TAC Chapter 68 (Texas)When a tenant alters a primary function area, the accessible path from parking through the building entrance to the altered space — including the restrooms, telephones, and drinking fountains serving it — must be made accessible up to 20 percent of the primary alteration cost. This obligation belongs to the tenant and applies to the path as it exists, not as the landlord should have built it. In Texas, the disproportionality determination is a formal TDLR regulatory process. In other jurisdictions with state plan review programs, comparable formal processes apply. Where no state plan review exists, the obligation remains under ADA and must be addressed in the project scope. This cost needs to be identified during lease negotiation and design programming, not after construction documents are complete. - Landlord and Tenant Obligations
ADA 28 CFR §36.201 / TAS Advisory 202.4
ADA Advisory 202.4Landlord and tenant have separate and independent obligations under ADA Title III. The landlord is responsible for the base building: accessible parking, accessible site circulation, accessible building entrance, accessible common area restrooms, and accessible routes through lobbies and corridors to tenant spaces. These obligations exist continuously, not only when a tenant is improving a space. The tenant is responsible for the leased space interior and for the path of travel obligation triggered by their alterations. ADA Advisory 202.4 protects the landlord from additional obligations caused by a tenant's alteration — the tenant's project does not require the landlord to do more work in common areas the landlord controls, as long as those areas are not otherwise being altered. But this does not reduce the tenant's own path of travel obligation, and it does not eliminate the landlord's pre-existing baseline. Lease language purporting to assign ADA responsibility does not change what the law requires of each party. - Readily Achievable Barrier Removal
ADA 28 CFR §36.304
ADA Title IIIExisting places of public accommodation have an ongoing obligation to remove architectural barriers where it is readily achievable to do so. This obligation does not require a construction project to activate it; it applies continuously to every existing commercial building subject to Title III. Readily achievable is a lower standard than full accessibility compliance — it means achievable without much difficulty or expense, given the resources of the business. Parking lot restriping, accessible door hardware, grab bar installation, and route improvements are common readily achievable measures. Many commercial building owners are unaware of this obligation or treat it as requiring no action because no construction is planned. - Service Counters and Transaction Areas
ADA §227, §904 / TAS §227, §904
IBC §1108.4 / ICC A117.1 §904Reception desks, sales counters, service windows, checkout stations, and cash wrap counters require an accessible section at 28 to 34 inches above the finish floor with compliant clear floor space for approach. Where the counter serves a single purpose and a separate accessible section is not feasible, a portable surface may satisfy the requirement under certain conditions. Counter configurations are routinely driven by interior design and operational layout without coordinating the accessible section requirement. This is among the most common commercial plan review findings. - Restaurants and Food Service
ADA §226, §227 / TAS §226, §227
IBC §1108.4 / ICC A117.1 §902, §904Dining surfaces require a 5 percent minimum of accessible seating at compliant heights (28 to 34 inches), dispersed throughout the dining area. Bar and counter seating at elevated heights requires an accessible section where the same type of seating is available at accessible height. Self-service areas including salad bars, beverage stations, and condiment areas require accessible reach ranges and approach clearances. Host stands, payment terminals, and order pickup stations require accessible configuration. Outdoor dining areas on accessible routes must meet the same accessible seating dispersion requirements as interior areas. - Retail
ADA §206, §225, §227 / TAS §206, §225, §227
IBC §1108 / ICC A117.1 §302-305Accessible routes through merchandise areas must provide 36-inch minimum clear width, with 60-inch passing spaces or a 60-inch diameter turning space where routes narrow. Fitting rooms require accessible turning space, a bench, and a 32-inch minimum clear door opening. Checkout aisles require at least one accessible aisle with a clear width of 36 inches. Self-service merchandise racks and shelving must provide accessible reach ranges to at least one of each type of item. Customer service areas and product demonstration stations require accessible approach and counter heights. - Vertical Access and the Elevator Exception
ADA §206.2.3 / TAS §206.2.3
IBC §1104Private commercial buildings with fewer than three stories or less than 3,000 square feet per story may qualify for the elevator exception and not be required to provide an accessible route between stories. The exception has important carve-outs: shopping centers and shopping malls, professional offices of health care providers, transportation terminals, and airport passenger terminals are excluded regardless of size. Whether the exception applies is a planning-phase determination that affects the entire vertical circulation design and must be made before a project scope is established. A private two-story office building may qualify; a two-story medical office building with physician tenants does not. - Parking
ADA §208 / TAS §208
IBC §1106 / ICC A117.1 §502Required accessible space count is determined by Table 208.2 based on total parking provided. At least one space in every six accessible spaces must be van accessible. Any parking lot reconfiguration, expansion, or resurfacing project requires recalculation of the required accessible space count and access aisle configuration. Accessible spaces must be located on the shortest accessible route to the accessible building entrance. Slope in all directions within parking spaces and access aisles must not exceed 2 percent. Common findings include van accessible spaces without adequate aisle width and accessible spaces on routes that require travel behind other vehicles. - Mixed-Use and Shopping Center Classification
ADA §206.2.3 / TAS §206.2.3
TDLR TM 2012-03 (Texas)When a commercial building houses five or more sales or rental establishments — meeting the definition of a shopping center or shopping mall under ADA and TAS — the elevator exception is eliminated regardless of building height or floor area. All floors must be connected by accessible route. The floor-level qualification also applies: only floors housing at least one sales or rental establishment are part of the shopping center facility, though non-retail floors must still meet all other accessibility requirements. This classification question must be evaluated at the time of leasing and design, not assumed.
Common Plan Review Findings
- Path of travel scope not identified during project programming; 20 percent disproportionality calculation not applied before construction documents are complete
- Exception 2 used to eliminate the tenant's own path of travel obligation, when it protects only the landlord from additional obligations caused by the tenant's alteration
- Service counter heights non-compliant; no accessible section provided at required height with compliant approach clearance
- Restaurant bar and counter seating not addressed; no accessible section at bar height where bar seating is the only option of that type
- Self-service areas in restaurants and retail without accessible reach range or knee clearance for forward approach
- Accessible parking count not recalculated after parking lot reconfiguration, expansion, or resurfacing
- Elevator exception assumed without analysis; shopping center classification not recognized, exception not available
- Readily achievable barrier removal obligation not addressed in existing building between construction projects
How We Engage
Commercial clients come to us from several directions, and the answer each one needs is different. Developers working on ground-up construction need accessibility coordinated into the base building design before tenant improvement allowances are set and before leases are signed — because the base building's accessible common areas, parking, and entrances are the landlord's obligation, and deficiencies there become a recurring problem for every tenant improvement that follows. We work with development teams at the design phase to establish a base building that functions as a compliant foundation for future tenants.
Landlords of existing buildings have two distinct consulting needs. The first is understanding their ongoing obligation for base building accessibility regardless of tenant activity, including readily achievable barrier removal in parking lots, entrances, and common areas. The second is understanding how their base building condition affects tenants' path of travel obligations and what lease provisions can and cannot do to allocate that responsibility. We advise landlords on both, and we engage with property managers and asset managers who need a clear picture of their portfolio's compliance status before a tenant improvement cycle begins.
Tenants negotiating leases and planning improvements need to understand their path of travel obligation before the lease is signed, not after. The path of travel cost is a function of the base building's existing accessible condition. A building with non-compliant parking, an inaccessible entrance, or non-compliant restrooms transfers a significant cost obligation to the tenant through the path of travel requirement. We assist tenants in identifying that exposure during lease due diligence so it can be negotiated or budgeted before the commitment is made.
For real estate transactions, we conduct pre-acquisition accessibility assessments. A buyer acquiring a commercial property needs to know the existing accessibility deficiencies, the estimated cost to remediate them, and the ADA liability exposure the existing conditions represent. Lenders increasingly require this as part of environmental and property condition due diligence. The assessment documents what exists, what the standards require, and what it will cost to close the gap. It is a financial risk document, and we approach it that way.